Something not working, or an idea? Email support@august.fm. In August, Settings › Contact Support starts the email for you, with your app version and device filled in.
If the app crashes
August sends a crash report automatically, without your name or email. If it keeps happening, email us with a line about what you were doing.
Common questions
A show won't load
Some feeds are private or have moved. Open the show and pull down to refresh; if it still says it can't load, email us the show's name.
New episodes are late
August checks each show's feed on a schedule, so a new episode and its alert can take a little while to arrive after the publisher posts it. To check your shows now, pull down in the Inbox.
An episode has no recap
August makes transcripts and recaps for new episodes that arrive in your Inbox. Older episodes and some shows don't have one, and a new one can take a little while to appear.
Watch Video is missing
It appears only when we've matched the episode to its full video on YouTube with confidence. Not every show is on YouTube.
Moving to a new phone
Sign in with the same Apple account and your library, progress and queue come back. Downloads need downloading again.
Leaving
Settings › Delete Account removes everything we store about you. To keep your list of shows, use Settings › Export podcast list first.
For podcast publishers
August shows podcasts from their public feeds, plays audio straight from your host so your download counts stay true, and writes a short recap of an episode from its audio. Recaps are made automatically and can contain mistakes.
To have a recap corrected or taken down, or a show or episode page on august.fm removed, email support@august.fm from an address at your show or its host, with the august.fm link or the show’s name. Once we’ve acted on a request, the page follows within an hour.
Testing August in TestFlight
If you have a beta version, TestFlight feedback is the quickest way to reach us:
Take a screenshot in August where the problem is.
Tap the screenshot preview, then Done › Share Beta Feedback.
Say what you expected and what happened instead, and tap Submit.
TestFlight also asks whether to send feedback after a crash; please do, with a line about what you were doing.